As we all know, cyber attacks are one of the unfortunate realities of doing business today. Given the profile and widespread use of many of our products, Adobe has attracted increasing attention from attackers. Very recently, our security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products.

Our investigation currently indicates that the attackers accessed Adobe customer IDs and passwords on our systems. At this time, we do not believe the attackers removed decrypted credit or debit card numbers from our systems.

We’re working diligently with both internal and external partners and law enforcement, to address this incident. Among other things, we’re taking the following steps:

• As a precaution, we are resetting relevant customer passwords to help prevent unauthorized access to Adobe ID accounts. Customers whose user ID and password were involved will receive an email notification from Adobe with information on how to change their password. We also recommend that customers change their passwords on any website where they may have used the same user ID and password.

• We are in the process of notifying customers whose credit or debit card information we believe to be involved in the incident. Those customers will receive a notification letter from us with additional information on steps they can take to help protect themselves against potential misuse of personal information about them.

• We have notified the banks processing customer payments for Adobe, so that they can work with the payment card companies and card-issuing banks to help protect customers’ accounts.

• We have contacted federal law enforcement and are assisting in their investigation.

In discussing this with your customers, please refer to the links below.  Should you have an escalated concern or require additional support, please contact your channel account manager.

• Corporate blog post
• ·         ASSET blog post
• ·         Customer care page

Adobe sincerely appreciates your business and the relationship you have with our mutual customers.   We value the trust of our customers and are working aggressively to prevent these types of events from occurring in the future.

Kind regards,

Stephen Snyder

Vice President

Worldwide Channel Sales