Service Hardware
Hard Drives
We predominantly use the world leader in supply of hard drives Seagate, as they come with a 3-5 year warranty and usually have better specifications like larger level 2 cache. Google Results published in APC last year claimed that OUT of 100,000 HD’s 8.6% failed after 2 years and early warning system like SMART only went off some of the time, drive that did warn (software) died within 3 months.
1) Temperature did not have much influence on failure rates.
2) Older Drives fail more often.
3) Certain manufacturer’s drives definitely failed more often than others like Fujitsu.
4) SMART is pretty smart (most of the time)
S.M.A.R.T. (Self Monitoring, Analysis and Reporting Technology) scans that show a drive problem are very likely to fail within 60 days. Google determined that after receiving a SMART error, drives are 39 times more likely to fail than a drive that isn’t reporting one. Unfortunately, many other drives will also fail that never show a SMART warning (36% of SATA disks that failed were never detected by SMART).
We provide a level one recovery that does not involve any mechanical failure such as the video below which typically ranges form $150 to $350. For anything that relates to a mechanical failure this requires a clean room, (room with zero dust) and ranges from $400 to $600 typically with a minimum $85 evaluation fee.
THIS IS WHAT A MECHANICAL FAILURE SOUNDS LIKE
Hard Drive Failure Test! - Watch today’s top amazing videos here
CPU
Power
Complete failure of a power supply or battery can result in a fire danger. Look out for bulging batteries frayed power pack cables and the smell of burning circuit boards.
The following scenarios require additional SPIKE protection:
Having a transformer on a poll near you place.
Being in an industrial area where you have equipment like arch welders.
High powered flash units.
Constant loss of power .
PRAM
Graphics
Macintosh Computers now run many different graphics cards and with Applications like Photoshop CS4 using the powerful processors on these cards to complete images changes faster.
RAM
Screen
Network/Router
The most common service issue here is customers lack of wireless security and the fact lots of equipment is sold by consumer white goods resellers without secure and proper setup. In other words with no wireless security customers are unwillingly allowing the neighbors to get free web access.
Accessories